App-based cab drivers in Gurugram have launched a strike on Monday, demanding that ride-hailing platforms implement mandatory passenger verification to enhance driver safety. The protest has caused significant disruption to services provided by major platforms like Uber and Ola, affecting commuters across key residential and commercial hubs in the city.
Strike triggered by rising safety concerns
The strike, organised by driver unions and supported by large segments of the gig workforce, comes amid growing concerns over driver safety. Drivers gathered outside Sector 46 on Saturday to voice their grievances, recounting multiple instances of assaults, intimidation and threats during rides. The protest gained particular attention due to the tragic January 2026 incident in which 25-year-old driver Suraj Singh was allegedly strangled by passengers during a robbery attempt in Sector 37C, Gurugram.
Impact on commuters and city transport
The strike has severely disrupted app-based cab services in Gurugram. Commuters reported that ride bookings now take 10-15 minutes on average, compared to the usual 1-2 minutes. Availability of cabs has dropped sharply, with frequent cancellations, especially in areas like Sector 46, DLF Phase and Sohna Road. The slowdown has left residents and office-goers struggling for reliable transportation.
Drivers’ demands
The drivers’ protest is focused on multiple issues:
1. Safety of drivers: Drivers are demanding that passengers undergo verification through Aadhaar or other valid identification to reduce risks of assaults and threats. While drivers are screened thoroughly, passengers currently remain largely anonymous, which leaves drivers vulnerable, especially during late-night rides or in isolated areas.
2. Compulsory KYC for riders: Driver representatives argue that the absence of mandatory KYC allows individuals with fake profiles or unverified phone numbers to use the services without accountability. This has contributed to rising cases of verbal abuse, non-payment, threats and even physical assaults.
3. Ineffective safety features: Many drivers claim that existing app-based safety tools, such as SOS buttons, fail to provide timely assistance during emergencies, making them feel unprotected on the job.
4. Lack of grievance redressal: Drivers also highlight the absence of a dedicated system to report rider misconduct or harassment, leaving them with no proper mechanism to resolve disputes.
5. Economic concerns: Some driver groups have additionally demanded a minimum base fare to address rising operational costs and declining earnings, further stressing the need for policy intervention from the platforms.
